IT Service Management (ITSM) and Operations form the backbone of reliable enterprise IT delivery. I help organizations implement service management frameworks and operational practices that ensure uptime, reduce incidents, and deliver consistent value to the business.

Key Areas

• Service Management Frameworks — ITIL 4, COBIT, service catalog design, SLA management
• Incident & Problem Management — Triage workflows, root cause analysis, post-incident reviews
• Change & Release Management — CAB processes, risk assessment, deployment automation
• Platforms — ServiceNow, Jira Service Management, BMC, Freshservice
• AIOps — Intelligent alerting, automated remediation, predictive operations

Modern ITSM is shifting from reactive ticket management to proactive, AI-driven service delivery. Explore my ITSM insights below.